http://www.destinationCRM.com/rss/rss_feeds.aspxRSS feeds from destinationCRM.com.All Content Copyright 1998-2008, destinationCRM, a Division of Information Today Inc.1440http://www.destinationCRM.com/Images/RSSLogo.gifhttp://www.destinationCRM.comKelly LiyakasaWed, 22 May 2013 12:00:00 GMTIBM Smarter Commerce speakers tout the importance of the customer.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89792Wed, 22 May 2013 12:00:00 GMTNew offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89781Wed, 22 May 2013 12:00:00 GMTSolution includes natural language, voice payments and speech analytics.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89776Tue, 21 May 2013 12:00:00 GMTSophisticated interface increases predictive dialer choices for Horizon CATI users.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89750Kelly LiyakasaTue, 21 May 2013 12:00:00 GMTDebuts IBM Watson Engagement Advisor for omnichannel support.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89759Leonard KlieTue, 21 May 2013 12:00:00 GMTGenesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89755Lane CochraneFri, 17 May 2013 12:00:00 GMTHow to know the difference and use it effectively.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89682Leonard KlieWed, 15 May 2013 12:00:00 GMTInteractions panelists say customers should be the center of all that happens in the contact center.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89651Wed, 15 May 2013 12:00:00 GMTInsight uses big data and analytics to uncover business intelligence.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89625Wed, 15 May 2013 12:00:00 GMTCustomer and case data can now flow seamlessly between the two applications.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89629Tue, 14 May 2013 12:00:00 GMTThe solution brings visitor feedback to life with video replays of real mobile sessions.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89608Mon, 13 May 2013 12:00:00 GMTThe pairing brings expanded product and service capabilities to clients.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89584Fri, 10 May 2013 12:00:00 GMTThrough the new OEM agreement, the two companies will increase ease of use and interactions for people on the go using SAP CRM.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89564Leonard KlieFri, 10 May 2013 12:00:00 GMTIntegrates voice, chat, email, fax, and customer systems into a single unified agent desktop.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89566Syed HasanFri, 10 May 2013 12:00:00 GMTImprove customer loyalty with the right mix.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89478Tue, 07 May 2013 12:00:00 GMTEnterprise-ready features include expanded computer recording capabilities, unified user interface, and broader language support.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89472Tue, 07 May 2013 12:00:00 GMTThe contact center solution incorporates text analytics.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89464Tue, 07 May 2013 12:00:00 GMTCampaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89471Rick FerryFri, 03 May 2013 12:00:00 GMTProactivity pays, and apologies matter.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89433Thu, 02 May 2013 12:00:00 GMTThe new app integrates workflow capabilities into Salesforce.com's CRM system.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89411Kelly LiyakasaThu, 02 May 2013 12:00:00 GMTTo be successful, identify goals and stakeholders, and execute on strategy.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89402Thu, 02 May 2013 12:00:00 GMTVersion 3.0 includes new marketing automation workflow designer, sales quotations, and invoicing.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89410Wed, 01 May 2013 12:00:00 GMTThe deal integrates Calabrio's workforce optimization into collab9's hosted voice, video, Web conferencing, messaging, mobility, and customer care applications on one platform.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89364Wed, 01 May 2013 12:00:00 GMTUnique capabilities enable companies to create solutions for both inbound and outbound interactions.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89362Leonard KlieWed, 01 May 2013 12:00:00 GMTProfessional shoppers should be used in conjunction with call monitoring, speech analytics, surveying, and voice-of-the-customer feedback management.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88908Leonard KlieWed, 01 May 2013 12:00:00 GMTCanada's largest city improves customer service with Toronto 311.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=88833Kelly LiyakasaWed, 01 May 2013 12:00:00 GMT"Open marriages" are common in corporate culture.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89036Paul HagenSat, 01 Jun 2013 12:00:00 GMTEngage employees, partners, and customers to gain a competitive edge.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89516Leonard KlieSat, 01 Jun 2013 12:00:00 GMTSurveying tool yields positive results for Austrian carrier.http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89507