http://www.destinationCRM.comRSS feeds from destinationCRM.com.All Content Copyright 1998-2010, CRM Magazine, a Division of Information Today Inc.60http://www.destinationCRM.com/Images/RSS.gifhttp://www.destinationCRM.comWed, 22 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80850http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80850Customers can now share photos and audio feedback with businesses over their mobile devices.Wed, 22 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80853http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80853New Describe Targets function provides marketers with easier, faster access to essential information about consumers.Wed, 22 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80854http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80854Updates include faster campaign creation, improved self-service capabilities, and tighter integration between mobile channels.Tue, 21 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80781http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80781InfoTech Marketing releases a new service providing complete customer data analysis. Tue, 21 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80782http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80782The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.Tue, 21 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80784http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80784SAS acquisition brings advanced analytics to the digital advertising industry.Tue, 21 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80797http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80797The company introduces collaboration solutions to improve care coordination, patient interaction, and remote/home-based patient care.Tue, 21 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80799http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80799Service promises reduced overhead costs, technicalities in implementation.Fri, 17 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80737http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80737Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.Fri, 17 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80756http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80756New research identifies the brand marketing practices that inspire vs. those that irritate.Fri, 17 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80540http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80540Companies need to shift their focus in the IVR process.Fri, 17 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80550http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80550Online feedback puts the spotlight on your customer service department.Thu, 16 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80713http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80713New deals are forged with Badgeville and Simply Measured.Thu, 16 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80718http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80718The All-In-One Marketing Platform brings customer rewards cards into the digital age with a mobile solution.Thu, 16 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80721http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80721Study finds multichannel sales a key influencer in planned strategies.Wed, 15 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80673http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80673The recommendations engine "learns" how to distinguish between gifts and other purchases.Wed, 15 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80692http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80692New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.Wed, 15 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80693http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80693New relationship bolsters financial institutions' product offerings with social media and customer feedback data.Wed, 15 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80702http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80702The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.Tue, 14 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80620http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80620Personalization and consistency are factors in multitouch point support experience.Tue, 14 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80622http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80622Integrations provide contact center managers centralized administration, better security, and the ability to reduce costs.Tue, 14 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80624http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80624The partnership brings together live chat, social community platform, and knowledge base technologies.Mon, 13 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80579http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80579Reporting, escalation, and unified message tools help meet service-level agreements.Mon, 13 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80597http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80597Users can now access videos, e-commerce, and other live content in email.Fri, 10 Feb 2012 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80565http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=80565Switching rises in eight out of 10 industries; loyalty programs do not wield big influence, Accenture reports.