destinationCRM.com RSS Feeds : All Articleshttp://www.destinationCRM.comRSS feeds from destinationCRM.com.All Content Copyright 1998-2013, CRM Magazine, a Division of Information Today Inc.60destinationCRM.com RSS Feeds : All Articleshttp://www.destinationCRM.com/Images/RSS.gifhttp://www.destinationCRM.comWhat Dealerships Can Teach You About CRMFri, 17 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89605http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89605Whatever your industry, keep these three attributes in mind.Improving Marketing and Sales Alignment Fri, 17 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89672http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89672Don't let a shift in power catch you unprepared.Why Wholesalers Can Finally Use Enterprise-Wide CRMFri, 17 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89677http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89677Mobile solutions serve both sales reps and management.All Customer Feedback Is Not Created EqualFri, 17 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89682http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89682How to know the difference and use it effectively.Xactly Eyes Broader Enterprise Incentive ManagementThu, 16 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89678http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89678Company launches Xactly Objectives solution.Traackr and Nimble Partner to Close the Loop on Influencer MarketingThu, 16 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89658http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89658Integration between the two platforms enables marketers to create, manage, and build relationships with social media influencers.Vocus Enhances Its Marketing SuiteThu, 16 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89659http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89659New features include triggered messaging, split testing, and Google analytics integration. Genesys Launches Proactive Engagement Solution for Web VisitorsThu, 16 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89668http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89668The solution proactively engages Web visitors over the channel of their choice.Lattice Engines Adds Functionality to salesPRISMWed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89623http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89623New release of Lattice's big data analytics platform tells sales and marketing which product to sell to which customer at the optimal time.Verint Adds to Its VoC SolutionWed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89624http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89624Unified dashboards and mobile additions deliver cross-channel analytics.CallCopy Introduces Insight Performance Management Application Wed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89625http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89625Insight uses big data and analytics to uncover business intelligence.TeamSupport Launches Integration with Salesforce CRM Wed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89629http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89629Customer and case data can now flow seamlessly between the two applications.Silverpop Launches Universal BehaviorsWed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89640http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89640The product allows marketers to create real-time individualized campaigns.SAP Furthers Push into Cloud-Based, Predictive SolutionsWed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89641http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89641Announces new people, customer, money, and supplier strategy.Customer Service Is the Only Metric That MattersWed, 15 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89651http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89651Interactions panelists say customers should be the center of all that happens in the contact center.[24]7 Acquires Social Commerce Firm ShopalizeTue, 14 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89607http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89607Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.ForeSee Launches SessionReplay for Mobile Tue, 14 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89608http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89608The solution brings visitor feedback to life with video replays of real mobile sessions.Using Data for a Personalized Customer ExperienceTue, 14 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89610http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89610SAP says it can fuel "business-to-business-to-consumer" interactions.Silverpop Launches Email Insights Application Tue, 14 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89611http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89611Integration with Litmus allows marketers to deliver targeted content based on customer preferences.Angie's List Founder Lists Customer Service as a PriorityTue, 14 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89619http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89619The online customer review site founder advocates empowering customer service reps to fix customer complaints.The Call Center Corp. and The Stockade Group MergeMon, 13 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89584http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89584The pairing brings expanded product and service capabilities to clients.Real-Time Marketing for a Real-Time WorldFri, 10 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89558http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89558Boost loyalty and profitability with event-based marketing.ExactTarget Expands Its Platform ToolsFri, 10 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89562http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89562New programs and SDKs will accelerate digital marketing app development.Boost Sales with a Company RainmakerFri, 10 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89563http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89563A step-by-step guide to attracting new customers.InvisibleCRM Partners with SAP on Enhanced Integration and InterfacesFri, 10 May 2013 12:00:00 ESThttp://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89564http://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89564Through the new OEM agreement, the two companies will increase ease of use and interactions for people on the go using SAP CRM.