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Salesforce to Run Fan Engagement and Tournament Operations at FIFA World Cup

Mon, 08 Jun 2026 02:49:49 EST

Salesforce's partnership with FIFA brings the Agentforce 360 portfolio, including Slack, to the World Cup for workforce operations, host city collaboration, and fan engagement.

ZoomInfo Integrates with Claude

Mon, 08 Jun 2026 12:00:26 EST

ZoomInfo has made its verified GTM intelligence available inside Claude through GTM.AI.

Pega's Working to Address AI Returns Realization

Mon, 08 Jun 2026 12:00:00 EST

Pegasystems at its PegaWorld 2026 conference unveiled strategies and products to help companies optimize their AI investments.

Amplify Expands Integration with Wealthbox CRM

Fri, 05 Jun 2026 12:00:57 EST

New integration allows Wealthbox client data to flow from onboarding through multi-custodial account opening, investment management, and reporting within the Amplify platform.

Messagepoint Launches MARCIEAssist

Fri, 05 Jun 2026 12:00:55 EST

Messagepoint's MARCIEAssist is an agentic AI tool to automate customer communications management.

Why 95% of AI Pilots in Call Centers are Quietly Failing and What the 5% are Doing Differently

Fri, 05 Jun 2026 12:00:07 EST

Most AI pilots in call centers fail because companies adopt AI before building the business clarity, process discipline, infrastructure readiness, and agent adoption needed to turn pilots into measurable performance gains. (Featured on SmartCustomerService.com.)

Aircall Acquires Piper AI

Thu, 04 Jun 2026 12:00:50 EST

Acquisition extends Aircall from customer communications into multichannel agentic revenue execution, automating follow-ups with prospects, CRM updates, deal scoring, and next steps after every customer interaction.

Sweep Launches Cross-Platform Agent That Reasons Across Salesforce, Snowflake, and Data 360

Thu, 04 Jun 2026 12:00:24 EST

Sweep's new release provides a single agentic layer for the entire delivery lifecycle, across connected systems.

InMobi Advertising Partners with Scope3

Thu, 04 Jun 2026 12:00:23 EST

InMobi partners with Scope3 to bring Glance's 300 million first-party users and InMobi's nearly 2 billion mobile users to AI-powered buying agents through a single connection.

The Deliverability Tax: Why Your Content Is Being Silenced (and What to Do About It)

Thu, 04 Jun 2026 12:00:00 EST

As inbox providers and operating systems crack down on generic marketing outreach, poorly personalized messages are increasingly filtered, suppressed, or ignored. Behavioral relevance and real-time personalization are more essential than ever.

Salesforce to Acquire Contentful

Wed, 03 Jun 2026 11:52:24 EST

Salesforce will integrate Contentful into its Customer 360 platform.

Salesforce Launches AI Marketing Agents

Wed, 03 Jun 2026 11:41:02 EST

Salesforce's new marketing AI agents build pipeline, create content, and run campaigns.

Eltropy Expands Voice Authentication Ecosystem with Illuma, IDgo, and Pindrop

Wed, 03 Jun 2026 12:00:46 EST

Eltropy is expanded its partnership ecosystem to expand voice authentication across consumer interactions for credit unions and community banks. (Featured on SpeechTechMag.com.)

Liferay Introduces Liferay AI Hub?

Wed, 03 Jun 2026 12:00:44 EST

Liferay AI Hub?enables organizations to build, deploy, and govern AI agents at scale.

8x8 Launches 8x8 Pulse and 8x8 Resolve

Wed, 03 Jun 2026 12:00:36 EST

8x8 Pulse provides conversational intelligence, while 8x8 Resolve provides critical communication management.

Outreach Launches MCP Suite and Agentic Ecosystem Marketplace

Wed, 03 Jun 2026 12:00:34 EST

Outreach's new MCP Client and Agentic Ecosystem Marketplace, plus MCP Server let revenue agents act across any sales workflows.

MessageGears Expands Integrations with Five New Data Sources and Destinations

Wed, 03 Jun 2026 12:00:28 EST

MessageGears has introduced direct connections to TikTok, Google Drive, SingleStore, Microsoft Azure, and Bynder.

Whisp Adds Opt-In and Loyalty Capabilities

Wed, 03 Jun 2026 12:00:23 EST

Whisp has launched a customer opt-in activation platform, Perks Pass loyalty platform, and RCSync.

Vonage Launches Industry-Specific AI Agents for Healthcare, Financial Services, and Retail Contact Centers

Wed, 03 Jun 2026 12:00:19 EST

Vonage's strategic partnerships with Avaamo and Syndeo enable companies to deploy industry-specific AI agents for self-service and agent intelligence. (Featured on SmartCustomerService.com.)

Qlik Expands Partnership with Snowflake

Wed, 03 Jun 2026 12:00:18 EST

Qlik is helping Snowflake customers bring more data into Snowflake in real time, extend Snowflake and Snowflake Cortex AI workflows with governed enterprise context, and connect analytics to governed action.

Zendesk Support Assistant for Microsoft 365 Now Available on Microsoft AppSource

Wed, 03 Jun 2026 12:00:12 EST

Zendesk Support Assistant integrates Microsoft Agent 365 to support employees through AI-powered workflows inside Microsoft Teams, Outlook, Word, and more. (Featured on SmartCustomerService.com.)

Modulate Expands Velma with Voice-Native Real-Time Conversation Intelligence

Wed, 03 Jun 2026 12:00:04 EST

Modulate has released its flagship Velma model through its developer API. (Featured on SpeechTechMag.com.)

Broadvoice Launches GoEngage and AI Analyst

Wed, 03 Jun 2026 12:00:04 EST

Broadvoice GoEngage and AI Analyst bring voice AI and conversational insights to GoContact. (Featured on SmartCustomerService.com.)

NIQ Launches Product Intelligence

Wed, 03 Jun 2026 12:00:00 EST

NIQ Product Intelligence structures and enriches fragmented product data to help companies fuel AI discovery, recommendations, and agentic commerce.

Bloomreach Launches Loomi Marketing Agents

Tue, 02 Jun 2026 12:00:53 EST

Bloomreach's Loomi marketing agent creates marketing workflows from prompts.