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Monthly Reader Polls - Previous Polls

Interested in sponsoring a poll?
Contact David Myron (dmyron@destinationCRM.com).

Click question to view results:

How does your company handle its CRM solution?	Closed

What are your company's plans regarding data quality?	Closed

What do you think of viral marketing?	Closed

What level of experience would you say your company has with ''smartphones''?	Closed

How would you describe the communication between your marketing and your sales departments?	Closed

Does your contact center provide your agents with a holistic view of your customers' interactions with the company across the enterprise?	Closed

Which department within your organization is in charge of owning the customer experience?	Closed

Are you currently using or planning to use VoIP in your contact center?	Closed

Are you currently using or planning to use	Closed

What is your customers' primary touch point with your organization?	Closed

What was the most critical factor in your choice of CRM vendor?	Closed

In 2005 we plan to	Closed

How did you integrate your sales process with your CRM software?	Closed

Our main concern regarding customer data is	Closed

Is your CRM initiative designed to	Closed

Does your CEO use the CRM tools your company has in place?	Closed

What is your number one measure of CRM success?	Closed

What is the number one touch point customers use to interact with your company?	Closed

What is your number one CRM implementation hurdle?	Closed

Do you use a call center outsourcer for all or part of your customer service initiatives?	Closed

What is the hottest area of CRM?	Closed

In 2004 our CRM efforts will focus on:	Closed

What database software do you use?	Closed

Are you using marketing automation software?	Closed

How many call center agents does your company employ?	Closed

Who is the leader of your CRM project team?	Closed

How important is a software vendor's financials when evaluating products?	Closed

How would you best describe ERM (employee relationship management)?	Closed

What is your most common CRM ROI metric?	Closed

What would prevent you from outsourcing your CRM applications?	Closed

What is the biggest obstacle to CRM success?	Closed

Do you use a software package that enables you to optimize price-setting?	Closed

At what point would you switch suppliers due to poor customer service?	Closed

How important is it to exchange information captured in your CRM solution with your back-office applications?	Closed

What's your take on Microsoft's jump into the CRM waters?	Closed

Are corporations beginning to embrace wireless CRM solutions?	Closed

How much of your holiday shopping did or will you do online?	Closed

How well does your organization analyze the CRM data it collects?	Closed

In my opinion, the CRM industry is:	Closed

How easy is it for your company to determine which customer relationships are the most profitable?	Closed

How valuable do you regard CRM expos and tradeshows?	Closed

How do you know when you are at risk of losing customers?	Closed

How likely are you to use a hosted solution (ASP) for CRM	Closed

What adjustments have you made to your e-business plans in response to the economic slowdown?	Closed

Is your company data secure? Which answer best describes your approach to IT security?	Closed

If I had an unlimited budget for CRM solutions, my first choice would be:	Closed

My company's efforts to become more customer-centric have:	Closed

Interested in sponsoring a poll?
Contact David Myron (dmyron@destinationCRM.com).