Voice of the Customer Strategies for Better Customer Insights

Sponsored By: Verint and Genesys

Many companies still only pay lip service when it comes to listening to their customers and taking action on what they’re actually communicating.

But voice of the customer (VoC) programs have moved steadily toward the mainstream, as the evidence has mounted that VoC initiatives are critical for producing consistent, sustainable improvements in customer experience.

Download this instalment and learn:

• Driving Measurable Results from A Voice Of The Customer Program - Verint^®
• Smart Customer Surveys Drive Smart Business Decisions - Genesys

Learn Best Practices for setting VoC goals, capturing and analyzing data, and delivering actionable results that improve business value.