2017 Contact Center Innovations

Sponsored By: eGain and Genesys

All of the new channels and technologies—like artificial intelligence for self-service and agents, co-browsing, SMS messaging, real-time chat, screen share, and visual customer enablement—are upping customer expectations across all markets.

Of course, these are just some of the channels that need to be integrated into a central database repository to provide customers with a consistent experience regardless of the way they choose to interact.

DOWNLOAD this special report from CRM Magazine and find: 

• 5 Innovative Use-Cases For Customer Service Transformation from eGain
• Visual Reality: Cloud Contact Center Innovation with Omnichannel Screen Share And Co-Browse from Genesys