Integrating SOCIAL MEDIA INTO CONTACT CENTERS

Sponsored By: Sparkcentral and NICE Systems

Gartner predicts the social CRM market will be a $4.4 billion industry by 2015. Is your company prepared to deliver customer service through social media channels?

Download this latest installment of CRM magazine’s Best Practices Series, and you will receive:

• How Social Media Is Changing The Contact Center World by Sparkcentral

• The Secret to Amazing Customer Service: Adaptive Contact Centers by NICE Systems

Download this Best Practices guide and start planning your strategy today.