Customer Experience Management: Designing The Customer Journey

Sponsored By: MaritzCX, Verint®, inContact, Scribe Software, SAP, NICE Systems and Genesys

In this latest installment of CRM magazine’s Best Practices series, our contributors give their best advice on creating customer journeys that foster better customer experiences and interactions with a brand, product, or company. This is no easy task, but the series of steps outlined in the following pages will help guide your own journey.

Download this multi-contributor Best Practices Guide, pulled from the pages of CRM magazine, and you will receive:

• Making The Case For Improving The Customer Experience  - MaritzCX

• Great Customer Experiences and ROI—Can You Have Both? - Verint®

• Guiding the Omnichannel Customer Journey Providing customers with a seamless, unified channel experience boosts business outcomes - inContact

• Using Digital Information to Create the Ultimate Customer Experience- Scribe Software

• The Customer Journey: A Handbook for Meaningful (and Profitable) Engagement- SAP

• The 5-Step Guide to Successful Customer Journey Management- NICE Systems

• Improve Customer Experience With Connected Digital Journeys  - Genesys

Download this one complete guide to Designing The Customer Journey Today!