How to Deliver Exceptional Multichannel Service and Support Multichannel, Omnichannel, Multimodal Support Strategies

Sponsored By: Interactive Intelligence, VoltDelta, NewVoiceMedia, LiveOps, KANA®, a Verint® Company, Genesys, SAP, eGain, Five9 and TeamSupport

The future of customer support is now.

Download this month’s installment of CRM Magazine’s Best Practices Series "How to Deliver Exceptional Multichannel Service and Support" and you will you’ll hear from the nine leaders of Multichannel, Omnichannel and Multimodal Support Strategies on how to best help your company achieve multichannel service excellence.

Included in this single download:

• FINDING MULTICHANNEL SUCCESS 10 Things You Need to Deliver an Exceptional Multichannel Experience (Interactive Intelligence)

• THE ANATOMY OF AN EXCEPTIONAL MULTICHANNEL SERVICE AND SUPPORT ORGANIZATION (VoltDelta)

• DELIVER POSITIVE CUSTOMER EXPERIENCES ACROSS EVERY CHANNEL, EVERYTIME (NewVoiceMedia)

• EMPOWER YOUR AGENTS TO DELIVER EXCEPTIONAL OMNICHANNEL CUSTOMER EXPERIENCE (LiveOps)

• WELCOME TO THE WORLD OF “MULTIMODAL” CUSTOMER SERVICE (KANA®, a Verint® Company)

• DELIVER GREAT CUSTOMER EXPERIENCE ON A SINGLE MULTICHANNEL PLATFORM Read how ESRI achieved a 25 point increase in their Net Promoter Score (NPS) (Genesys)

• OMNI-CHANNEL VS MULTI CHANNEL AND THE FUTURE OF CUSTOMER SERVICE (SAP)

• COST-EFFECTIVE WAYS TO DELIVER MULTICHANNEL CUSTOMER SERVICE (eGain)

• MULTICHANNEL APPLICATIONS (Five9)

• OMNICHANNEL CUSTOMER SUPPORT FOR THE B2B OGANIZATION (TeamSupport)

Get a deep dive into the future of customer support.