Speech Analytics Meets Voice of the Customer
How speech analytics gleans meaning from unstructured data
Sponsored By: Aspect, Enkata and Angel
Arguably, the two most talked-about strategic trends that have emerged in the past few years are the concepts of Voice of the Customer and improving customer experiences for real competitive advantage.
In the following FREE download from CRM magazine, you will find three compelling cases for listening to your customers and recommendations for how to use that information to serve customers better. Plus, with all of the time, effort, and resources that you have undoubtedly dedicated to improving your customer experiences, speech analytics can help you further refine your processes and gain continuous improvement.
- SPEECH ANALYTICS - BRIDGING THE GREAT UNKNOWN Sponsored by Aspect
- TURNING CUSTOMER CONVERSATIONS INTO OPERATIONAL IMPROVEMENTS Sponsored by Enkata
- DRIVING PERFORMANCE WITH EMBEDDED BUSINESS INTELLIGENCE ANALYTICS IN YOUR VOICE APPLICATIONTurning Customer Data into Customer Service Excellence for a Competitive AdvantageSponsored by Angel
Your customers are telling you what they want. Are you listening?