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April 17, 2017

CRM Across the Wire
3dcart Overhauls MailChimp Integration
3dcart and MailChimp have improved their integration to bring additional MailChimp mailing list capabilities to 3dcart.
Brandlive Expands Omni-channel Live Video Platform
Brandlive has added customization, social simulcasting, and expanded reporting to its platform for live video management.
Market Research Firm Predicts Robust Growth for Customer Self-Service Software
Infinium Global Research predicts the market will more than double in the next five years. (Featured on SmartCustomerService.com.)
SalesAgility Releases SuiteCRM Long-Term Support Cycle
System updates provide greater performance, stability, security, and integration support.
TapInfluence Launches The FTC Auditor
The FTC Auditor is an automated tool for verifying FTC compliance with influencer marketing and social media.
CloudCraze Launches Spring 17 Edition of Its Platform
CloudCraze's Spring '17 edition offers CloudCraze Exchange and advances in functionality, customer experiences, and business models.
CRM Featured Articles
Kyvos Insights Now Supports Google Cloud
Users can now use Kyvos' solution to analyze data in the Google Cloud environment.
Digital Marketing Investment Shifts Focus
Digital marketing will approach $120 billion by 2021, but marketers are shifting strategies to adjust to a post-digital world
Small Biz Buzz
AI (Artificial Intelligence) Needs to Drive AI (Automated Insights)
Getting customer insights served up by CRM lets reps focus on relationships
The Internet of Things Brings Great Potential—and Some Concerns
New technologies often translate into new cybersecurity threats, and IoT-enabled technologies represent obvious targets.
Are Your Customers Dangling by a Thread?
Three ways to enhance brand loyalty with context. (Featured on SmartCustomerService.com.)

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