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April 10, 2017

CRM Across the Wire
Vlocity Launches Omnichannel Retail Apps for Communications Service Providers
Apps help retail store associates better serve customers across retail, digital, and service channels.
ConvergeHub Integrates with Skype
The integration brings Skype's click-to-call and call logging into the ConvergeHub CRM platform.
Neustar Partners with Google
The partnership will help companies assess their digital marketing investments
Invoca Launches Invoca for Instagram
Invoca for Instagram lets marketers connect insights from phone calls to the visual power of Instagram for better retargetting.
Lotame Partners with Are You a Human
Lotame's partnership with Are You a Human could eliminate bots from marketing analytics.
Confirmit Launches the Compass VoC Maturity Model
Confirmit has expanded its customer experience methodology with a five-part framework to help businesses map out their voice of the customer program evolution.
Sysomos Launches Sysomos Platform for Social Management
Companies can use Sysomos Platform to manage social media campaigns across earned, owned, and paid social media.
CRM Featured Articles
SAS Launches Machine Learning Platform SAS Viya
At SAS Global Forum 2017, the company unveils new products and hosts a talk from an Orlando Magic executive.
Magazine Features
The 2017 CRM Service Elite Customer Companies
Scouting Report
Real-Time Adaptive Scheduling—WFM’s Next Evolutionary Step
With ever-increasing demands for personalized service, contact centers need workforce management that can adjust to life's uncertainties
Viewpoints
4 Steps for Measuring Customer Experience
What is the right way to track CX? The best solution(s) will strike a balance between simplicity and usefulness.
RPA in Customer Service
The right balance between robots and humans can make all the difference in improving customer and company metrics. (Featured on SmartCustomerService.com.)



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