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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 29, 2017

Archived BP Whitepaper Articles
Your PBX Is Killing Your Business (Sponsored)
5 Reasons Why You Should Ditch It for the Cloud
Security Solutions Provider Unifies 30+ Locations Nationwide (Sponsored)
When Optiv decided to move its phones and contact centers to the cloud, the challenge was clear. The company‘s 30+ U.S. offices had less than a month to complete the cutover. Today the whole company is unified on the 8x8 platform, simplifying system administration and expansion, and ensuring predictable communication costs.
Unified Communications: Go Hybrid or Move to Cloud? (Sponsored)
More and more businesses across all industries and of all sizes are moving to the cloud for unified communications (UC).
CRM Across the Wire
ContentSquare Launches UX Performance Center
UX Performance Center uses artificial intelligence and advanced algorithms to provide recommendations in real time for optimizing customer journeys.
TrueShip Rebrands to ReadyCloud
TrueShip has officially rebranded to ReadyCloud as it repositions itself to deliver a CRM system for online retailers.
Absolutdata Rolls Out the NAVIK AI Platform for Sales and Marketing
Absolutdata offers three AI-enhanced products under the NAVIK brand: MarketingAI, ConceptAI, and SalesAI.
AppsFlyer Launches Pivot Marketing Analysis Tool
Pivot performs deep campaign analysis for mobile marketing performance.
NeoReach Launches Influencer Media Value (IMV)
Influencer Marketing Value helps brands measure the earned media value of influencer marketing programs.
CRM Featured Articles
Five Customer Service Bots for Facebook Messenger That Actually Work
Here are five companies delivering solid service through the emerging channel. (Featured on SmartCustomerService.com.)
Insight
Required Reading: Closing The Customer Loyalty Loop
Businesses must think about retaining customers long before they acquire them
Enterprises Increasingly Adopt IoT Elements
Organizations are set to increase IoT spending to optimize operations, but the technology isn't without risks
Viewpoints
A Look at Tomorrow's CSR, Today
Controllers are more suited to today's call center needs, but empathizers get more of the jobs. (Featured on SmartCustomerService.com.)
Why Large Organizations Can Struggle With Customer Experience
Bigger isn't always better: Data and personnel at big companies can often be working at cross-purposes. The solution: finding smart ways to make data actionable and people accountable.



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