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December 21, 2016

Case Studies
JustFab Fashions More Personal Marketing with Sailthru
The digital retailer created more targeted email and web campaigns using the customer retention solution
CRM Across the Wire
Impartner Launches Impartner Locator on the Salesforce AppExchange
Impartner Locator provides deep searchability and visibility for connecting potential customers to partners.
Salesfusion Integrates with Bullhorn CRM
Salesfusion natively integrates with Bullhorn CRM to strengthen relationship-based recruiting.
Avaya Expands Partnership with Tencent
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
Mobiquity Partners with Insert
Mobiquity will combine its end-to-end mobile services with Insert's automated in-app marketing.
Olark Live Chat Integrates with Front
Olark and Front users can now attach customer conversations to customer records. (Featured on SmartCustomerService.com.)
CRM Featured Articles
Customers Are Ready for Chatbots, Aspect’s Consumer Experience Index Reveals
The 2016 Consumer Experience Index survey conducted by Aspect finds that 44 percent of shoppers prefer to use chatbots rather than speak to a live agent, assuming that the automated assistant is capable of handling the request. (Featured on SmartCustomerService.com.)
Customer Experience
Washington Still Fails at Customer Experience
Federal agencies trail the private sector
Treat Employees The Way You Want Customers Treated
Respected and engaged employees provide better service to customers. (Featured on SmartCustomerService.com.)
11 Ways to Drive Holidays Sales with Email Marketing
It's the most wonderful time of the year for your email campaigns.

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