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November 30, 2016

CRM Across the Wire
Birst Releases Birst 6
The Birst 6 networked analytics platform introduces business user data preparation capabilities.
Avant Partners with Interactive Intelligence
The master agency will offer its clients Interactive Intelligence's PureCloud Engage.
Glassbox Launches Digital Experience Performance Analytics
Glassbox's Digital Experience Performance Analytics (DEPA) solution offers precise measurement of customer experiences in digital channels.
Return Path Acquires Email Copilot
Email Copilot's deliverability monitoring technology will complement Return Path's existing Email Optimization suite.
Healthcare CRM Expected to Flourish
Research predicts that healthcare CRM solutions will become a $17.4 billion market by 2025.
CRM Featured Articles
Retailers Need a Social Media Makeover
Many merchants are not capitalizing on the opportunities social media presents
Pint of View
For the Record, Integrated CRM Is Getting Closer
Writing is in everything we do, but we still need to unify systems of record and engagement

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