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November 16, 2016

Case Studies
Zang Sends the Right Message for OwnerListens
The communications platform helps keep OwnerListens in the conversation
CRM Across the Wire
Experian Launches Intuitive Address Validation
Intuitive Address Validation streamlines the customer data entry process.
Five9 and Verint Announce Global Partnership
The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
Extole Launches Lead Gen for Salesforce
Extole's advocate marketing application is now live on the Salesforce AppExchange.
Riva Deepens Relationship with Salesforce.com
New integrations let Salesforce.com CRM users sync their data with more business applications.
TrustRadius Launches TrustQuotes on the Salesforce AppExchange
TrustRadius is unleashing the power of B2B peer reviews right within Salesforce.com's CRM.
CRM Featured Articles
SOCi Announces Instagram Integration
The social media marketer, which allows businesses to manage their social media pages on a single platform, adds Instagram to the mix.
Scouting Report
Speech Analytics Can Help Alter the Service Paradigm
To create outstanding and personalized experiences for customers, you have to know them
Video As a Customer Service Tool?
Using video in the contact center extends the sense of connection between customers and agents. (Featured on SmartCustomerService.com.)
B2B Firms Must Embrace CRM-Based E-Commerce
B2B companies are spending big money on digital commerce implementations, but they're not reaping the anticipated benefits.

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