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November 07, 2016

CRM Across the Wire
Yellowfin to Launch Yellowfin 7.3
Yellowfin 7.3 will deliver advanced data visualization features.
Immersion Launches Haptic Ad Service
Haptic Ad Service enables companies to add touch effects to mobile video ads.
Neustar Launches Fraud Detection Solutions
Neustar Fraud Detection provides a single view of identity for risk, fraud, compliance, and customer acquisition. (Featured on SmartCustomerService.com.)
Lexalytics Releases Semantria for Excel 5.0
Semantria for Excel 5.0 blends quantitative and qualitative data to speed actionable insights for market researchers.
Avention Advances OneSource Product Portfolio
Product enhancements increase ease of use, data visualizations, and CRM integrations.
IBM Acquires Expert Personal Shopper from Fluid
The combination of IBM Watson's cognitive computing and Fluid's XPS will enable businesses to personalize the digital consumer experience.
CRM Featured Articles
Open Text Announces Release 16 Enhancement Pack
OpenText expands its Enterprise Information Management Platform.
Vungle Releases Dynamic Templates
The solution provides advertisers and publishers with a variety of unique, and adaptable, ad templates.
Magazine Features
5 Hurdles to Clear on the Way to Sales Transformation Success
A list of barriers organizations should expect to encounter when stepping up their sales game
Reality Check
Forget Annual Reviews: Use QA to Appraise Agents
Contact center staff can get timely feedback—and will stay more engaged
How the Internet of Things Will Lead a Customer Service Revolution
The nature of contact center support will evolve in the IoT era. (Featured on SmartCustomerService.com.)
7 Tips for Creating an Irresistible Call to Action
It's great when people read your emails. It's even better when they click your links.

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