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October 26, 2016

CRM Across the Wire
Altitude and HigherGround Partner
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
Socure Reveals New Interface for Digital Identity Verification
Socure has redesigned its ID+ digital identity dashboard service.
Hootsuite Partners with Social Advertising Leaders
With AdEspresso, Kenshoo, Nanigans, Adaptly, Mediative, and Popimedia Hootsuite now helps companies connect and engage with customers on paid, owned, earned, and shared social channels.
Maximizer Launches Maximizer CRM 2017
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
Visual IQ Acquires Refined Labs
Visual IQ expands its reach in global attribution and customer journey analytics.
GlobalLogic Partners with ScoreData
The partnership is based on ScoreData's dynamic machine learning platform ScoreFast and GlobalLogic services.
Advice Interactive Partners with Shout About Us
ReviewNavigator combines EZ Response single-dashboard response to all major review sites with ResponseScribe for custom responses.
CRM Featured Articles
Collibra Announces Updated, 'Consumerized' Data Governance
Collibra 5.0 includes a data catalog and a number of new usability features.
Insight
Required Reading: We Need to Start Speaking Frankly About Customer Relationship Management
Companies must move from transactional customer relationships to holistic ones
Mobile Disruption Alters VoC Programs
Temkin research uncovers five Cs for mobile voice-of-the-customer initiatives
Viewpoints
Customer Service Training or Service Education. What’s the Difference?
Service training is good for specific situations, but education goes far beyond. (Featured on SmartCustomerService.com.)
Customer Behavior Modeling Can Drive Business Growth
You need to define the behaviors that create value, then lead your customers through them.



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