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October 17, 2016

Case Studies
Indochino Tailors Customer Experiences with Qubit
The online-first suitmaker is building an in-store customer base, and cementing new locations, using the Visitor Cloud
CRM Across the Wire
Marchex Partners with DoubleClick
New integration provides marketers a real-time view through conversions for inbound calls.
iConstituent Releases Email Threading for Government CRM
New constituent relationship management technology will tie email to other communications and the larger constituent record.
DrivenBI Launches SRK Importer
DrivenBI's SRK Importer empowers self-service BI data preparation.
Melissa Data Expands National Change-of-Address Services in Europe
NCOA services in international markets help companies reduce undeliverable mail.
Redweb Partners with Telligent for Social Communities
The partnership will provide the two companies' Sitecore clients with technology to drive collaboration and engagement.
Majesco Partners with Life.io
The integration of Life.io's platform with Majesco's DigitalConnect platform will help insurance companies engage customers.
CRM Featured Articles
Agent.AI Launches Intelligent Tools to Speed Up Customer Service Interactions
The CRM platform leverages machine learning capabilities to streamline common support interactions. (Featured on SmartCustomerService.com.)
Savo Releases Aero to Streamline Sellers' Access to Content
The platform is designed to help reps locate content suitable for their sales interactions.
Small Biz Buzz
Why Isn’t CRM Adoption Higher? CRM Vendor Execs Weigh In
An informal survey reveals what vendors, and SMBs, need to do better
Delivering Great Customer Experience Takes More than the Net Promoter Score
The metric is still useful, but companies should use it with care—and recognize that new ways are needed to assess customer satisfaction.
Saving Your Company Image Starts in the Contact Center
A few simple investments can have significant impact on brand impressions and customer loyalty. (Featured on SmartCustomerService.com.)

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