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August 31, 2016

CRM Across the Wire
MarcomCentral Integrates with Oracle Eloqua
With Oracle Eloqua connected to MarcomCentral, users have greater control over email marketing messages.
KKR to Acquire Calabrio
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Jacada Becomes a Cisco Preferred Solution Partner
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
Allbound Releases Co/Labs
Co/Labs enables real-time communication and document sharing between channel teams and their partners and resellers.
NetHunt Launches CRM App for Android
NetHunt's CRM is now available as a mobile app for Android users.
ServiceBench Partners with ClickSoftware
The Click Field Service Edge route optimization platform is now integrated with the ServiceBench System and Business Management Software
CRM Featured Articles
Comcast Tops the Customer Service Wall of Shame While Amazon Shines in the Hall of Fame
More than 1,500 Americans were asked by equity insight and analytics provider 24/7 Wall Street and research company Zogby Analytics to evaluate companies across 17 industries. (Featured on SmartCustomerService.com.)
Actifio Announces OnVault Data Retention
The data virtualization company looks to make data graveyards useful with its data retention solution.
Pint of View
Dissin’ Franchise
What does the business model mean for customer experience?
Viewpoints
Personalization Must Extend to Self-Service
Using low-cost channels doesn't mean service should be unrewarding. (Featured on SmartCustomerService.com.)
Molding Millennials Into High-Performing Sales Reps Is a Must
With Baby Boomers either leaving or about to leave the sales force, now's the time to focus on recruiting and developing the next generation of sales leaders.



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