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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

August 24, 2016

CRM Across the Wire
Creative Virtual Launches V-Person Live Chat
V-Person Live Chat combines virtual and real support with the tight integration of a single knowledgebase, unique feedback loop, and customizable workflows. (Featured on SmartCustomerService.com.)
Paytronix Adds Campaign Center Analytics
New features allow restaurants and retailers to align their businesses with guest preferences.
AMC Launches Contact Canvas Omni-Channel for Microsoft Dynamics CRM
The integration brings additional omnichannel capabilities to Microsoft Dynamics CRM users.
Boomerang Releases Respondable
Boomerang's newest feature uses machine learning from millions of emails to predict the likelihood that a message will get a response before sending.
Hive9 Integrates Marketing Performance with Workfront
Users can plan marketing budgets and campaigns in Hive9 and seamlessly execute them in Workfront.
Newscycle Solutions Releases SalesLink CRM
Newscycle's new advertising sales management software provides mobile CRM capabilities and customizable reporting features.
CRM Featured Articles
Insight
Mobile Analytics Needs a Reboot
While the technology is gaining traction, standard practices are insufficient
More Marketers Must Move to Mobile Technologies
Companies need to add mobile messaging to their marketing mix
Viewpoints
Real Customer Service Maturity
More mature organizations are making salespeople out of their customer service agents. (Featured on SmartCustomerService.com.)
3 Key Elements to Mastering Sales Development
First, you have to get a prospect to notice you. How you do so, and where you go from there, are the essentials of good sales development.



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