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August 17, 2016

About Those Customer Journeys…
Customer journeys are the latest source of hype, but there's a way to do them right
CRM Across the Wire
Chirpify Launches Reply Rewards
Companies can now surprise and delight, respond to customers in their native languages, and facilitate moderation to grow social loyalty.
Infer Launches Account-Based Behavior Scoring
Infer Account-Based Behavior Scoring helps marketers with their account-based marketing programs.
Repsly Enhances Mobile CRM and Data Collection App
The social component of Repsly's mobile app fosters communication and collaboration for field teams.
PowerReviews Launches Why Did You Buy
Why Did You Buy, helps companies capture customer reviews in real time immediately after checkout.
Yieldify Launches Predict and Convert
Yieldify's Predict and Convert is a business insights product that helps with on-site marketing and campaign optimization.
YourMembership Releases SocialLink
YourMembership's SocialLink integrates social networking with membership management software to turn episodic member engagement into stronger communities.
CRM Featured Articles
Genesys's AppFoundry and DevFoundry Are Innovation Springboards
App marketplace AppFoundry and developer portal DevFoundry have see rapid growth, with AppFoundry offering more than 100 customer experience apps and DevFoundry supporting over 250 users. (Featured on SmartCustomerService.com.)
InContact Partners with HelpSocial for Social Customer Service Integration
inContact has partnered with HelpSocial to bring social media customer care capabilities to contact center agents using inContact's Open Cloud Platform. (Featured on SmartCustomerService.com.)
Make Time for Just-in-Time Marketing
Companies that invest in JITM see 25 percent higher revenue growth
What Can Marketers Learn From the Presidential Campaign?
Political campaigns have their work cut out for them, with the vast array of devices and platforms on which to reach voters. Sound familiar? Take a page from their strategies.
Analytics is the Game to Play in Contact Centers
Speech analytics, when combined with other analytics types, can provide real benefits in real time. (Featured on SmartCustomerService.com.)

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