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July 27, 2016

CRM Across the Wire
Widen Launches Salesforce Connector
Widen's integration enables Salesforce.com users to access sales and marketing content inside CRM.
Qvidian Launches Summer 2016 Release
Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.
Frost & Sullivan: Omnichannel Customer Experience to Be a Necessity
The consulting firm in a new report said that omnichannel customer service will not be an option by 2020.
Evergage Releases Data Hub
Evergage Data Hub synchronizes customer information across systems to improve real-time personalization.
7-Eleven Tests Drone Delivery to Customers
7-Eleven and Flirtey have completed a fully autonomous drone delivery to a customer's residence.
FCC Chair Calls for Free Robocall Blocking Tools
FCC Chairman Tom Wheeler has sent a letter to U.S. phone companies urging them to provide free robocall-blocking tools to consumers.
CRM Featured Articles
Salesforce.com Launches Shield for Financial Services Cloud
The solution aims to assist financial services providers in complying with industry regulations.
Insight
Required Reading: Building The Social Business Imperative
Integrating social media into the customer journey is a must
Viewpoints
BREXIT Shows the Importance of Loyalty
England's decision shows that governments still have a lot of work to do when it comes to CRM. (Featured on SmartCustomerService.com.)
Putting the 'R' in CRM
It's time to explore the human side of CRM in the B2B space. The second in a three-part series.



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