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July 25, 2016

Case Studies
Dormify Doubles Down with Dotmailer
The e-commerce company can now send out relevant and personalized emails to capture the attention of shoppers
CRM Across the Wire
Imperson Launches Imperson.ai for Chatbot Development
imperson.ai helps companies create and manage conversational bots across Facebook Messenger, Skype, Kik, Slack, Twitter, Amazon Echo, SMS, and more.
ZAP Partners with Sage
ZAP and Sage have announced a strategic partnership to provide enhanced data intelligence and visualization to their shared customers.
CRMNEXT Launches Vivid Journey and Autonoma Integration Designers
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
SALESmanago Launches Sales Bot for Facebook
SALESmanago's AI Bot for Facebook Messenger can be used to automate sales and customer service.
Lexalytics Launches Pharmaceutical Industry Pack
Lexalytics' Pharmaceutical Industry Pack provides out-of-the-box text analytics for pharmaceutical pros.
Marketo and 250ok Partner
250ok strengthens partner integration with Marketo with addition of Email Informant and Reputation Powerpack.
Experian Releases edq.com Online Address Verification Tool
Experian Data Quality provides self-service address validation on edq.com.
CRM Featured Articles
Verint Launches Robotic Process Automation
The new capabilities can automate, manage, and execute time-consuming, manual, and repetitive business processes. (Featured on SmartCustomerService.com.)
Mozenda Adds Support for Microsoft Azure
Mozenda users can now add the web as a direct-input data source.
LinkedIn Updates Sales Navigator for Quicker Contact Access
The social selling tool gets a makeover for Salesforce.com, Gmail, and mobile devices.
Customer Experience
4 Digital Strategy Journeys
These companies are grappling with their digital futures
Improving the Bottom Line with Multichannel Call Center Solutions
Multichannel technologies can cut holding time and route interactions to the right agents. (Featured on SmartCustyomerService.com.)
Where Is the Sales Enablement for Deskless Workers?
Mobile-only salespeople need their own solutions—and those solutions need to go beyond providing content to enabling conversations in real time.

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