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June 08, 2016

CRM Across the Wire
Captricity Partners with Pegasystems
Captricity captures and digitizes data from handwritten forms to unlock additional value for Pegasystems' customers
Base Launches the Apollo Sales Platform
Base's Apollo platform can analyze millions of data points and provide actionable insights.
Bluecore Launches Bluecore Ads
The Bluecore Ads addition integrates with existing workflows for seamless cross-channel marketing campaign execution.
Avaya Unveils Oceana, a New Set of Customer Engagement Solutions
Avaya Oceana is powered by the Oceanalytics customer journey insights tool. (Featured on SmartCustomerService.com.)
Zebra's MPact Beacons Now Support Eddystone Protocol
Support for Google's new open beacon format helps mobile marketers reach more consumers.
Return Path Updates Email Optimization Platform
New Deliverability Wizard provides step-by-step guidance to help marketers pinpoint the source of deliverability problems and resolve them.
CRM Featured Articles
Verint Completes Its Cloud Migration
All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Interactive Intelligence Reports Growing PureCloud Momentum
While PureCloud adoption is high, the company is not abandoning its Customer Interaction Center (CIC) solution. (Featured on SmartCustomerService.com.)
The Media Trust Launches SMART Suite
The solution aims to provide publishers with greater control over their ads.
American Customer Satisfaction Index: T-Mobile Emerges as Top Mobile Service Provider
In an industry often criticized for poor customer satisfaction, T-Mobile rose to the top, beating out competitors AT&T, Verizon, and Sprint. (Featured on SmartCustomerService.com.)
Magazine Features
Six Steps to Social Selling Success
In the age of the super-savvy, hyper-connected buyer, sales professionals should blend modern technologies with traditional methods
Reality Check
Two Methods for Sales Training Reinforcement We’re Not Using
If you want sales reps to use (not lose) their training, turn to the devices they use every day
Mobile Scanning Can Rev Up Car Rentals—and Customer Happiness
The Millennial demo in particular will appreciate a quick pickup and return process.

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