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May 11, 2016

CRM Across the Wire
Bigtincan Releases V 5.0.1 of bitincan hub
New capabilities of bigtincan hub enhance customer engagement, improve follow-up, and speed call reporting.
Sparkcentral Adds WeChat Support
Companies can now serve customers through the WeChat global messaging service.
NewsCred Integrates with Marketo
Marketers can now manage content creation and distribution across all channels, teams, and global markets.
PowerObjects Adds PowerNurture to Microsoft Dynamics
PowerNurture Lets Microsoft Dynamics CRM users build drip campaigns.
SalesPredict Releases Predictive Revenue Automation Platform
SalesPredict's Predictive Revenue Automation Platform comes with integrated predictive advertising via AdRoll.
Mobile Marketing to Grow Nearly 30 Percent per Year, MarketsandMarkets Reports
The market for mobile marketing software is expected to hit $98.85 billion by 2021, MarketsandMarkets' research finds.
Badgeville Releases Total Enterprise Engagement Connector for Salesforce
Badgeville extends digital motivation across the Salesforce.com ecosystem.
CRM Featured Articles
gen-E Launches OpsCenter InfiniView
The solution aims to improve business performance by contextualizing large volumes of data.
LiveNinja Combines the Best of Live Chat and Messaging in a Hybrid Product
LiveNinja just secured $2 million in funding to continue developing a hybrid tool that brings together the best of both worlds. (Featured on SmartCustomerService.com.)
Magazine Features
Tips to Balancing Contact Center Automation Costs and Quality
Caution and customer centricity should guide technology decisions
Reality Check
Outstanding Customer Experience Is Still Your Top Service Goal
It ranks ahead of cutting costs or adding new technology
3 Ways to Solve Cart Abandonment and Boost Sales
Don't go yet! Customer data and creativity can help keep items from languishing in the cart.
The Future of Customer Service Is Change
Increasing demand from customers means that companies can't operate the way they did years ago. (Featured on SmartCustomerService.com.)

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