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April 27, 2016

Case Studies
With Paytronix, a Pizza Chain Gets a Bigger Share of the Pie
Pie Five Pizza Co.'s new rewards platform delivers the goods
CRM Across the Wire
Adobe Updates Sign for eSignatures
New integrations and features expand Adobe Sign across Adobe's Marketing Cloud environment.
MaritzCX and Maritz Motivation Solutions Partner
The integrated solutiuoiins bring together the MaritzCX and Maritz CultureNext platforms to reward employees.
True Influence Launches InsightBASE for Eloqua
The InsightBASE for Eloqua product is available through the Oracle Marketing AppCloud.
Melissa Data Partners with Pentaho
The integration of Melissa Data with Pentaho's Big Data Integration and Analytics platform will bring data quality to Hadoop environments.
RingCentral Partners with Zapier for CRM Integrations
New integration with Zapier expands RingCentral Office cloud communications and collaboration across workplace applications. (Featured on SmartCustomerService.com.)
Coveo Launches Search Apps for Sitecore
Coveo has launched Coveo for Sitecore Pro Cloud Edition and Coveo for Sitecore v4.0
CRM Featured Articles
Jabil and Microsoft Collaborate on Predictive Analytics Solution
The solution, which relies on Microsoft Azure Machine Learning, aims to predict potential failures in the manufacturing process.
Interactions and Arise Virtual Solutions Partner on Virtual Assistant
Interactions and Arise Virtual Solutions have partnered to expand the delivery of conversational virtual assistant solutions for customer care. (Featured on SmartCustomerService.com.)
Pint of View
People, ________, and Technology
We should re-examine CRM's tripartite nature
Need a More Predictable Pipeline? Only Hard Data Will Do It
High-velocity sales models require analytics to show which leads, and which behaviors, are promising.
As Cloud Prices Drop, Contact Center Buying Decisions Become Harder
It's time to look at more than just price when comparing cloud and on-premises platforms. (Featured on SmartCustomerService.com.)

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