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April 13, 2016

CRM Across the Wire
MightyCall Partners with Yandex
Yandex.Telephony is based on the MightyCall platform to provide cloud telephony services for small businesses. (Featured on SmartCustomerService.com.)
NachoMail Integrates with Salesforce.com
NachoMail users can now connect their mobile email platforms to their Salesforce.com accounts.
StratusLIVE Releases Version 7 of Nonprofit Fundraising and CRM Software
Version 7 of StratusLIVE for Fundraisers is built on the Microsoft Dynamics CRM platform.
Hive9 Releases Automated Journey Mapping
Hive9's new automated journey mapping solution is part of its Optimize marketing suite.
Calabrio Partners with SPS
A new deal with Strategic Products and Services will extend Calabrio's contact center offerings to new markets. (Featured on SmartCustomerService.com.)
CRM Featured Articles
Vonage Brings gUnify Connector to the Oracle Cloud Marketplace
The gUnify Connector aims to give cloud-dependent companies streamlined client management.
Uber Replaces Email With In-App Support
The redesigned help function within the app will tackle common questions and concerns and give riders easy access to passenger ratings. (Featured on SmartCustomerService.com.)
Advocate Marketing Has Big Benefits
But first businesses need to better manage customer feedback
Reality Check
Journey Maps: The Secret to Our Customer Success
In the era of digital disruption, new tools can help you strive for authenticity
Contact Center Workforce Management Must Adapt for the Modern Workforce
The technology is 35 years old and it needs to change for the millennial workforce. (Featured on SmartCustomerService.com.)
5 Ways to Perfect Your In-Store Pickup Program
Making the transition to omnichannel means that retailers need to get their back-end processes in order.

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