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March 28, 2016

CRM Across the Wire
Salesforce Launches Desk 360
Desk 360 offers SMBs a collection of tools for greater customer insights and context. (Featured on SmartCustomerService.com.)
Alteryx Extends Data Integration Partnership with Microsoft
Alteryx has joined the Microsoft Azure Marketplace as a leading platform for self-service data analytics in the cloud.
Xactly Introduces Xactly Connect for Sales Compensation
Service gives clients full end-to-end control over sales compensation data.
Melissa Data Launches BusinessCoder Cloud Service
BusinessCoder provides firmographic data for 25 million business records.
Lionbridge Partners with Transifex to Offer Continuous Translation Solution
Integrated solution delivers translations for multilingual Web and mobile apps, Web sites, and global marketing content.
Progress Releases Telerik Sitefinity 9.0
Sitefinity platform enhancements let marketers create more dynamic, personalized content.
CRM Featured Articles
Adobe Summit, Day 2: Data Isn't Everything
Creativity and innovation are also crucial, a point made by presenter (and movie star) George Clooney.
Adobe Summit, Day 1: Don't Just Sell Products—Create Experiences
Finding ways to connect directly with customers is paramount.
Salesforce.com Releases Wave Analytics for Community Cloud
The updates provides channel partners with added intelligence to boost sales performance.
Insight
Social Customer Service: Hug Your Haters
Companies should respond to their most vocal, critical customers, on their ground
Return Policies Affect Consumer Behavior
Longer return windows make returns less likely
Viewpoints
Four Customer Service Practices That Need to Die
Customer service may be getting better, but customers are also less forgiving of bad service. Here's what not to do.



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