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March 07, 2016

CRM Across the Wire
Lithium Adds to Lithium Social Web
A new mobile analytics platform and advanced integrations wtith Twitter and Facebook Business Messenger round out the new offerings in Lithium Social Web.
OpenText Releases SAP Hybris Digital Documents by OpenText
SAP Hybris Digital Documents by OpenText offers a unified platform for engaging digital content and communications.
General Dynamics Launches Customer Experience Platform
General Dynamics' CXP is a contact center platform based on Genesys technology.
Interactive Intelligence Launches PureCloud Engage for Salesforce
Interactive Intelligence's PureCloud Engage is now available on the Salesforce.com AppExchange. (Featured on SmartCustomerService.com.)
ZoomInfo Launches Growth Acceleration Platform
The actionable business intelligence platform helps companies optimize marketing and sales efforts.
AdRoll Releases SendRoll Email Retargeting Solution
SendRoll puts the predictive power of programmatic advertising to work for email marketing.
SalesFuel Releases SalesFuel Insights Mobile App
SalesFuel's free mobile app delivers timely sales advice and real-time category and consumer marketing insights.
CRM Featured Articles
SugarCRM Buys Contastic's Natural Language Processing Capabilities
The addition of Contastic's recommendation engine aims to equip salespeople with personalized content pieces.
NetSuite Acquires IQity's Cloud Business Solution
The acquisition yields a joint cloud software system that enables management of multiple business operations.
Magazine Features
The 2016 CRM Service Elite Customer Companies
The Tipping Point
Social Customer Service: The Hype Gives Way to Practice
But the model you choose will depend on who's using it, and how
How Retailers Can Meet the Need for Omnichannel
Your customers are already there, so it's past time for retailers to follow suit.
Powering Proactive Service: It's All About the Data
Three proven strategies to ensure high-quality data in your service center and empower agents to surprise and engage customers. (Featured on SmartCustomerService.com.)

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