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January 20, 2016

CRM Across the Wire
Salesforce Delivers New Marketing Cloud Services
New services deliver a framework for digital transformation and capabilities to deploy and manage journeys for retailers.
Hostcomm Launches ContactFlow CRM
ContactFlow CRM combines the advanced business process automation, VoIP integration, dialer technology, scripting, and a secure client portal
FocusVision Acquires Kinesis Survey Technologies
The move adds panel management to FocusVision's growing suite of market research technologies.
Datanyze and Outreach Integrate to Create Prospecting Workflow for Sales Teams
Sales reps can now add Datanyze prospect data into Outreach communication workflows.
CRM Featured Articles
Lionbridge Expands GeoFluent Real-Time Translation for Omnichannel Customer Care
Lionbridge Technologies has broadened its GeoFluent real-time translation technology to include new omnichannel customer care features for contact centers. (Featured on SmartCustomerService.com.)
RetailNext Announces New Features and Partnerships
The company has expanded its analytics platform and introduced new third-party applications.
FairWarning Issued Patent for Detecting Fraud and Misuse in CRM Systems
U.S. Patent 9,202,189 provides the foundation for FairWarning for Salesforce.
Apple and Google Yield Control Over Consumer Data
Consumers can decide which ads to see and how their data is used
Small Biz Buzz
How SMBs Can Leverage the Internet of Things Today, and Tomorrow
Adapt, disrupt, and above all remember the customer
Community Engagement Creates Happy Customers
Open the road to self-service with customer communities.

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