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January 18, 2016

CRM Across the Wire
IOVOX Makes Telephone Analytics Available to SMBs
Real-time insights reveal which ads drive profit and which ads miss the mark.
DiscoverOrg Updates Its Google Chrome Extension for Sales Prospecting
DiscoverOrg's sales intelligence data is now accessible while searching and browsing online.
Xplenty Releases Five New Integrations
Data can be incorporated from Salesforce.com, Slack, Intercom, PagerDuty, and Mixpanel.
JustEnough Software Releases Customer Insights
Customer Insights helps retailers turn data into actionable insight to improve merchandising, assortment, promotion, and pricing decisions.
CRM Featured Articles
InMoment Teams Up with RapidMiner
The new partnership brings RapidMiner's predictive analytics capabilities to InMoment's Voice of the Customer solution.
Gryphon Networks Adds Visibility to Its Sales Intelligence Platform
The updates promise to equip sales managers with insights that help them bring reps up to speed.
With Bad Customer Service, Inactivity Costs
Employee silence about colleagues' mistakes hurts the bottom line
Reality Check
CRM Challenges the Switching Economy
Ginormous switching costs mean that you should adopt a process orientation—immediately
5 Tips for Improving Your Customer Experience—and Your Bottom Line
Stay ahead of the pack by keeping your customers happy.
What Kind of Enterprise Are You?
Knowing how your business reacts to change can help you prepare for new challenges. (Featured on SmartCustomerService.com.)

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