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December 23, 2015

CRM Across the Wire
Nice Updates the NICE Engage Platform
NICE Engage brings more multichannel capabilities and management tools to contact centers. (Featured on SpeechTechMag.com.)
SutiSoft Updates SutiDesk
New features have been added to SutiDesk, SutiSoft's online helpdesk software.
Badgeville Gamifies Customer Success
New Application Connectors bring digital motivation to leading collaboration, service, and CRM systems.
AG Salesworks Launches Sales Development Certification Platform
Platform to certify and enable the next-generation of sales development representatives with training and career advancement.
CRM Featured Articles
Microsoft Acquires Big Data Solution Provider Metanautix
The new partnership seeks to improve how businesses handle data from various sources.
Responsiveness Pays Off: Twitter Research Shows Airline Customers Will Pay More Following Good Customer Service
The faster the response, the more customers are willing to pay. (Featured on SmartCustomerService.com.)
Required Reading: Making Common Cause with Customers
Brands need to embrace more collaborative business models
E-Commerce Gets Social
Salesforce.com and SAP bring e-commerce capabilities to social communities
5 Risks of a Dated Business Intelligence Solution
Your business intelligence needs to be able to keep pace with today's customers and data—or your business could get left behind.
SMBs Get More Personal, More Connected with Consumers
Consumer trends give small and midsized businesses new tools to drive better customer service. (Featured on SmartCustomerService.com.)

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