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December 21, 2015

CRM Across the Wire
Zoho and RingCentral Integrate CRM and Cloud Communications
RingCentral adds cloud communications and collaboration to Zoho's CRM solution.
Bullhorn Granted U.S. Patent for Sales Acceleration Technology
Bullhorn Pulse helps companies capture data from email to determine which deals are likely to be won or lost.
InsideView Advances Platform with More Power and Content
Increased processing power and expanded contact coverage round out the company's enhancements.
Freshdesk Acquires Konotor
Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on SmartCustomerService.com.)
Trumpia Updates Mobile Messaging and Marketing Platform
Trumpia's updates include streamlined contact management with Salesforce integration.
Lexalytics Releases Text Analytics for Airlines
Lexalytics' Airlines Industry Pack is honed to meet the specific needs of customer experience management and social media marketing professionals in the airlines industry.
Insite Software Acquires Storyworks1
The acquisition of StoryWorks1 bolsters Insite's connected commerce platform strategy with rich functionality for digitally enabled B2B selling.
CRM Featured Articles
True Influence Launches Data-as-a-Service Platform InsightBASE
The new platform aims to improve B2B marketing performance by providing insight into online behavior.
Businesses Will Gain from Cloud Contact Center Suites, Frost & Sullivan Says
A report from Frost & Sullivan shares predictions about the state of the cloud contact center solutions market. (Featured on SmartCustomerService.com.)
Slumping Customer Satisfaction Takes a Toll on the Economy
The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays
The Next Step
Do Your Call Center Agents Think They Have a Good Job?
Engaged workers will feel connected to the bigger picture
CRM Integration: If You Don’t Coordinate, You Might Alienate
Getting all of your technologies and channels to operate together is the way to ensure customer happiness.
For Better Moments of Truth, Ask the Right Questions
Don't just assume that you know what your customers want or need; ask them. (Featured on SmartCustomerService.com.)

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