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October 07, 2015

CRM Across the Wire
Localytics Launches Predictions
Predictions helps brands identify customers likely to churn and take action to keep them.
Viabl Adds Relationship Automation to SugarCRM
Viabl's Relationship Automation transforms CRM data into actionable intelligence.
AgilOne Releases Mobile Clienteling App
Enhanced API empowers businesses to leverage 360-degree predictive customer profiles.
Lionbridge Named a Sitecore Platinum Technology Partner
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
Freshdesk Acquires Social Recommendation App Frilp
Freshdesk will add the peer-to-peer recommendations technology to its customer support software portfolio.
Qubit Adds Experience Management Platform Solutions
New solutions enable brands to personalize customer experiences through online shopping.
CRM Featured Articles
Email Marketing Needs to Keep Up with Mobile
Vendors must keep up with an evolving and challenging market by offering refined new solutions and techniques, finds Frost & Sullivan.
Magazine Features
The Age of Speech Analytics Is Close at Hand
The "Johnny-come-lately" in contact centers is poised to become "Johnny-on-the-spot"
The Tipping Point
Become a Multispeed Organization
In today's landscape, you need to find the right mix of traditional and digital
The Future of CRM
Mobile tech, wearables, and better analytics will transform how, and how effectively, we do business.
Leading Challenges of Workforce Management in the Call Center
Tips for overcoming the problems of managing call center staff. (Featured on SmartCustomerService.com.)

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