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September 16, 2015

CRM Across the Wire
Experian Data Quality Updates Its Pandora Platform
The new Pandora data management platform provides greater proactive data insight.
Speakeasy Integrates CRM into Conference Calls
Speakeasy adds in-call notes, tasks, presentation sharing, meeting sentiment, and caller profiles to conferencing app.
uStudio Launches VideoShare for Salesforce Knowledge
Companies can now use video to resolve customer issues.
Lattice Engines Launches Predictive Capabilities for Sales Productivity
New CRM plug-in offers in-context predictive insights.
Intellinote Integrates with Salesforce, Zendesk, Dropbox, Box, and MailChimp
Intellinote also unveils integration portals for users and developers.
NewVoiceMedia to Launch Vision for Sales and Service, Powered by Salesforce Wave
Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
Livefyre Partners with Adobe for Curated Social Content
Marketers can now collect, curate, and publish user-generated content from social networks into any digital experience created with Adobe Experience Manager.
It Takes More than Coupons to Settle Complaints
Consumers want more than compensation when things go wrong
Reality Check
Make Sure Your CRM Is Well Informed
Sales reps won't adopt your software if they don't trust its data
With Campaign Metrics, You Need to Go Beyond the Basics
Here are four metrics to make your decision making more data-driven—and enhance profits.
Creating a Powerful, Data-Driven Customer Service Organization: Part 1
Augmenting customer service with machine learning helps agents work faster and smarter, increasing productivity and capacity while retaining a high level of customer satisfaction. (Featured on SmartCustomerService.com.)

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