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July 01, 2015

CRM Across the Wire
Get Smart Content Launches Oracle Marketing Cloud App
Get Smart Content helps marketers serve targeted content across channels through integration to Oracle Marketing Cloud.
IVR Technology Group and Jacada Partner
Jacada will offer Visual IVR technology to IVR Technology Group's customers.
Verint Releases Engagement Management Solutions in Japanese
Verint is working with IIJ Global Solutions to expand its presence in Japan and across Asia.
VerticalResponse Launches Follow-Up Emails Feature
Follow-Up Emails lets users automatically resend email to contacts who haven't opened an initial email.
Seismic Adds Sales Channel Enablement Features
Channel partner CRM integration and adaptive real-time analytics round out the features.
PhoneBurner Adds to Its Sales Acceleration Solution
Enhanced Tracking and Follow-up, Retargeting, and Local ID Provide SMBs Customizable Enterprise Power Dialing Functionality
CRM Featured Articles
Front Office
Customer Trust Continues its Slide
To improve customer trust, start with measures to protect it.
Magazine Features
Great Customer Experience Starts with the Right Corporate Culture
Engaged employees make for more satisfied customers
Don't Neglect Your Outbound Marketing
Marketing automation is great, but you have to make good old-fashioned calls, too.

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