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June 08, 2015

CRM Across the Wire
Lionbridge Brings GeoFluent to Zendesk
The integration allows contact center agents to instantly translate customer communications in multiple languages.
hybris Launches SMB Partner Program for hybris Commerce
BORN Group, Connexus, CrossView, Gorilla Group and Tacit Knowledge offer turnkey hybris Commerce solutions for the SMB market
Lithium And Microsoft Form Strategic Alliance
The deal brings insights from Lithium communities into Dynamcis CRM.
Lexalytics Releases Salience 6.1
The new version of Salience text analytics offers greater contextual understanding
eTrigue Builds Out DemandCenter
eTrigue has added enhanced content management capabilities to its marketing automation application.
Swiftpage Updates Act! Essentials
New multi-user capabilities allow for greater sharing of information.
CRM Featured Articles
InsideView Builds Platform, Partners with ConnectUp and Kairos
The new framework will extend InsideView solutions to a new set of customers.
Magazine Features
In Data Security, It’s a Numbers Game
Requiring multifactor authentication makes it harder for hackers to access information
The Tipping Point
Is Your CRM System Social Media Friendly?
Empower collaboration to create customized experiences
The Six Pillar Principles of Agile Marketing
There's no time like the present to shorten your response time and improve customer connections.
Cash Register Versus Customer
Stringent adherence to policies and procedures rather than occasional exceptions could cost companies customers. (Featured on SmartCustomerService.com.)

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