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April 15, 2015

Case Studies
VoltDelta Is the Right Prescription for Rx Outreach
The multichannel cloud contact center solution provides IVR, agent infrastructure, and automated prescription reminders for a mail-order pharmacy.
CRM Across the Wire
Localytics Acquires Splitforce
The acquisition brings automated optimization to Localytic's marketing platform.
TeamSupport Unveils Calendar Feature
Calendar lets users create and see ticket due dates, customer and ticket reminders, project dates, support rotation schedules, and more.
Marketo Partners with Neustar and Brightcove
Companies join forces tro deliver more data about marketing campaigns.
Infer Releases Behavior Scoring for Sales and Marketing Prospects
Infer's newest offering predicts which customers or prospects will buy within three weeks.
Madison Logic Data Rebrands as Bombora
B2B marketing company provides demographic and intent data.
HP Pairs with Microsoft to Deliver Digital Transformations for Industries
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.
CRM Featured Articles
AT&T Breach Puts a Spotlight on Contact Center Fraud
Outsourced contact centers implicated in cell phone scheme involving data for 280,000 customers.
Small Biz Buzz
SMBs See Strength in Intimacy
Context relevancy transforms interactions into experience.
The Price of Bad Customer Service
Six questions that could save your company customers and revenue.

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