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March 23, 2015

CRM Across the Wire
8x8 Updates Virtual Office and Virtual Contact Center for Salesforce1 Platform
New integrations for Sales Cloud and Service Cloud help customers create cloud-based PBX and contact center environments.
Marketo Announces Integrations with Microsoft Power BI
Businesses can now use Marketo's marketing and customer data to gain insights across functions in Microsoft Power BI.
SaleCycle Launches a New Version of On-Site Remarketing
The updated SaleCycle On-Site Remarketing solution features advanced personalization capabilities and in-depth consumer data reporting to help e-retailers tackle cart abandonment.
VPI Introduces VPI Intelligence
VPI Intelligence is an analytics and business intelligence platform for contact centers.
123ContactForm Launches 123FormBuilder for Marketo
The Web form and survey building solution for enterprises is now available for Marketo.
CRM Featured Articles
Cisco Context Connects Contact Centers with Customer Journeys
Think your organization offers a great multichannel experience? Unless you're connecting the dots between channels, your customer service is less than optimal. (Featured on SmartCustomerService.com.)
Zilliant Introduces MarginMax Ramp, a Predictive Pricing Solution
The pricing optimization platform will give B2B users more control over price fluctuation.
Microsoft Convergence Day 2 Brings Collaborations to Add Value for Customers
New partnerships with InsideSales.com, FieldOne, DocuSign, Thunderhead, and Ford round out the day's announcements.
Adobe Releases New Document Cloud to Transform E-Signatures
Adobe offers businesses a more convenient way to manage and store contracts.
Magazine Features
The 2015 CRM Service Leaders: Contact Center Search
Scouting Report
10 Top Enterprise Trends for 2015
Service excellence is finally taking a starring role.
3 CPG Challenges Solved By Putting Customers First
Consider digital commerce an opportunity, not an obstacle.
Customer Experience Moments of Truth, a New Formulation
Deciding what your business values brings clarity and a greater sense of purpose for you and your customers. (Featured on SmartCustomerService.com.)

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