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March 25, 2015

CRM Across the Wire
Digimind Launches Social Analytics
Digimind Social Analytics aggregates data from all of a company's social media accounts in one platform.
Confirmit and Language Connect Launch VoC Translation Tool
New solution translates voice of the customer and market research programs.
Melissa Data and Crafty Clicks Partner on Global Address Verification for Magento
The partnership yields a global address verification plugin for users of the Magento content management system for ecommerce Web sites.
Cision Acquires Viralheat
The Viralheat acquisition expands Cision's social media tools.
ConnectAndSell OutboundOnDemand Adds Capabilities
ConnectAndSell OutboundOnDemand has added Lead Injection and Hot Transfer capabilities.
CRM Featured Articles
IBM and Twitter Deliver First Set of Codeveloped Data Analytics Tools
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
Zappix Releases Visual IVR Platform
Zappix Visual IVR authoring tool allows companies to build mobile and Web apps in minutes.
Facebook Gets Real About Virtual Reality
Oculus Rift, Facebook's $2 billion VR venture, could soon be a viable marketing channel.
Magazine Features
The 2015 CRM Service Leaders: Enterprise Feedback Management
Measure CRM Usage to Optimize Business Processes
Current tools leave insight lacking when it comes to employee interaction.

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