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March 02, 2015

CRM Across the Wire
Sprinklr Acquires Social Community Software Company Pluck
Sprinklr now offers fully integrated social relationship management across third-party channels and brand Web sites.
Adaptiv.io to Release Beta Version of Its Marketing Analytics Platform
Adaptiv.io offers integrations with Google Analytics, Adobe Analytics, Localytics, Kahuna, and MixPanel.
Jive Unveils Jive-x Winter Release
Jive's external community solution enables companies to captivate and nurture key audiences; broadens integration with Marketo.
VHT Partners with Interactive Intelligence and CallPromise
Partnerships enhance opportunities for customer callback solutions.
Simplify360 Adds Interactive Dashboard to Social CRM Offering
The new dashboard includes real-time monitoring of response times and other performance indicators.
Contact Solutions Launches Adaptive IVR
New offering can personalize every call based on caller behavior. (Featured on SpeechTechMag.com.)
CRM Featured Articles
LiveOps Lets Companies Pivot Customer Service Across Channels While Retaining Context
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
BlueConic Launches Quick Connections Tool to Enable Data Source Integration
Customers can now integrate disparate CRM, CMS, and DMP platforms.
Docurated Offers Its Content Cloud Through the Salesforce App Exhchange
The platform creates closer working relationships between sales and marketing.
Front Office
Small Customer Service Vendors Can Make Big Contributions
A best-of-breed solution from a small company doesn't have to be such a risky proposition after all.
Magazine Features
The 2015 CRM Service Awards: Service Leaders
Our 12th annual Service Leader awards honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact on the customer service industry over the past year.
Using Post-Call Surveys to Improve the Customer Experience
Four survey topics and mistakes every business must be aware of. (Featured on SmartCustomerService.com.)
5 Tips for Social Selling Success
This affordable marketing channel can offer big payoffs when used correctly.

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