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February 11, 2015

Case Studies
Canadian La-Z-Boy Stores Draw More Customers with Splice Software's VIP Voice Invites
Personalized voice messages and first-class treatment help a furniture retailer increase sales and decrease costs.
CRM Across the Wire
SocialTwist Launches KnownCircle Social Referral Network
Insurance professionals are the first vertical to expand referral business via the new KnownCircle platform.
Janrain Launches Customer Care Portal
Customer Care Portal arms service reps with more data about customers.
InMoment Improves the Customer Experience Hub
Experience Hub brings diverse customer stories together to drive action across the enterprise.
Saddleback Communications Updates Hosted Call Center Solution
The latest Hosted Call Center Solution offers an improved user interface.
CRM Featured Articles
Oracle Launches Life Sciences Solution for Oracle Marketing Cloud
The solution delivers marketing tools while adhering to HIPAA regulations.
Reality Check
Grow Motivation Through Gamification
Packaged solutions offer contact centers far-reaching potential.
With Sales 2.0, Cold Calling Warms Up
Know your prospect before you pick up the phone.

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