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CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 09, 2015

CRM Across the Wire
Vocalcom and Google Collaborate on Contact Center WebRTC Solution
The collaboration combines Vocalcom's expertise in contact center software with Google's expertise in Web applications.
Online Chat Benefits Wireless Customer Care, J.D. Power Study Finds
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
Attivio Releases Version 4.3 of Its Enterprise Search Solution
Attivio 4.3 helps firms build, deploy, and manage highly strategic search and analytics applications.
Jacada Releases Ticket Guidance in the Zendesk App Store
Jacada Ticket Guidance adds guidance and workflow within Zendesk.
CRM Featured Articles
Citrix, Box Turn to Gainsight for Customer Success
For the companies, customer success management is a growing concern.
MindTickle Releases Version 2 of MindTickle for Sales
MindTickle's sales training solution will run on a cleaner user interface and provide quicker communications for DIY sales trainers.
Magazine Features
The Hidden Sources of Poor Customer Service
Interactions should be designed with the customer in mind.
The Tipping Point
It's Time to Tear Up Your Sales Playbook
Stay relevant in today's competitive market with these five tips.
Viewpoints
Take the Guesswork Out of Loyalty
Re-architect customers' journeys to deliver a unified brand experience.
Closing the Perception Gap Between Consumers and Customer Support
How to create a less-effort customer experience, regardless of the initial channel of contact. (Featured on .)



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