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December 17, 2014

Viewpoints

4 Ways Tech Companies Can Take Customer Support Overseas

Give customers what they need, whatever their language.

Connect

Why CRM Is Not Dead

Simple interactions give way to end-to-end experiences.

Insight

Campaign Management Needs to Cross Channels

Despite improvements,l cross-channel campaign management still has usability challenges.

CRM Across the Wire

Tellwise Sales Acceleration and Collaboration Platform Debuts

SmartChat function transforms simple email into a live and friction-free seller-buyer collaboration environment.

Zignal Labs Forms Strategic Alliance with LexisNexis

The deal allows Zignal to include LexisNexis news content in its analytics and business intelligence offerings.

HG Data and Leadspace Partner

HG Data's partnership enhances Leadspace's ability to generate laser-like sales and marketing targeting at the company and contact levels.

BrightPattern Releases Agent Metrics Dashboard

Agent Metrics Dashboard lets contact center representatives monitor their performance in real time.

Full Circle Launches Opportunity Gatekeeper

Full Circle CRM's Opportunity Gatekeeper provides campaign influence and ROI metrics for marketers.