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December 11, 2014

CRM Across the Wire
Wiley to Enhance Its Student Relationship Platform
Wiley will add registration capabilities to its higher education CRM system.
Fluent Partners with Sailthru on Customer Acquisition and Personalization
Partnership facilitates real-time data integration and immediate optimization of communications to new digital customers.
Accenture Partners with Backbase for Banking Customer Experience Solution
The new solution is based on Backbase's Customer Experience platform.
Logi Analytics Partners with Teradata to Transform and Analyze Massive Amounts of Data
Logi Info is integrated with Teradata's massive database capabilities.
Contact Solutions, IDology, and Pindrop Security Team Up to Cut IVR Fraud
The three firms have paired up to offer Adaptive Fraud Protection as part of Contact Solutions' IVR service.
CRM Featured Articles
Customer Experience
What Drives a Profitable Customer Experience?
Companies that value customers need to let them know.
Magazine Features
Subscription Services Can Revamp Business But Challenge Contact Centers
A new business model takes shape, where consumers rent goods and services rather than buy them.
Data Transparency Is a Must for Addressing Privacy Concerns
Consumers balance mobile shopping interests with security fears.

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