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December 03, 2014

CRM Across the Wire
BlueConic Launches Actionable Journey Insights
New capabilities help marketers discover new user segments and understand user journeys.
TIBCO Updates Its Jaspersoft Platform
TIBCO's Jaspersoft 6 helps developers embed dashboards within their Web apps.
Klink Unveils Big Data Enterprise Solution for the Voice Channel
Klink's enterprise platform brings up relevant information about contacts during the interaction.
CRM Featured Articles
Experian Introduces Holiday Hot Sheet; Joins Growing Group of Vendors Reporting Consumers' Holiday Habits
The Hot Sheet reports weekly shopping trends and provides campaign tips.
LevelEleven Launches Scorecard Solution to Stimulate Sales
The sales performance platform provider responds to customers' needs for effective behavior monitoring.
Front Office
Why You Should Consider Customer Journey Maps
While creating a customer journey map that accounts for experiences across multiple channels might sound difficult, it is possible.
Magazine Features
5 Hot Customer Service Technologies
The latest innovations add a sense of immediacy to customer interactions.
3 Tips to Shut Down Showrooming and Increase Sales During the Holidays
Here's how to get customers to complete their purchases in-store. (Featured on SmartCustomerService.com.)
5 Tips for Effective B2B Content Marketing
Have a strategy that supports your goal.

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