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November 12, 2014

CRM Across the Wire
LiveOps Launches New Agent Recruitment Platform
LiveOps' new platform makes it easier for Americans to apply as independent, work-at-home sales and customer service agents.
Broadvoice Launches Advanced Call Center Feature
Broadvoice has added Monitor-Whisper-Barge features to its Cloud PBX.
Cloudwords’ Integrates with Sitecore
Integration allows users to localize digital content in Sitecore.
YouMail Launches YouRang for Phone Lead Generation
YouRang is a new service to help small businesses capture and respond to phone leads whenever no one is available to answer an inbound call.
Infosys Pairs with Tableau Software on Business Intelligence and Visualization Solution
Infosys will integrate Tableau Software's business analytics solutions.
CRM Featured Articles
SAP Partners with Facebook to Offer Enhanced Audience Engagement Platform
SAP's Customer Engagement Intelligence Suite will be integrated with Facebook's Custom Audiences platform.
Kana Enterprise Platform Revamp Is All About Engaging the Customer
Whether offering greater multichannel insights, motivating agents, or fostering employee collaboration, Kana's latest enterprise platform blends customer engagement with context. (Featured on SmartCustomerService.com.)
Customer Satisfaction Plunges Again
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
Reality Check
Is It Time to Move Your Contact Center to the Cloud?
Make sure you understand the myths and realities.
Play by the Rules with Customer Experience Management
Timing and relevancy are key to sales conversions.

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