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October 20, 2014

Mastering the Alignment of Sales and Marketing
With today's connected customers, engagement is more vital than ever.
CRM Across the Wire
Jacada Partners with Kobil Systems
The deal merges Jacada's Visual IVR with Kobil's authentication solution.
8x8 Adds Social Customer Service Capabilities from Conversocial
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
C9 Releases Sales Advisor Powered by IBM Watson
C9 Sales Advisor mines billions of sales observations to drive better deals.
Cloudwords Powers Globalization Capabilities of Oracle Marketing Cloud
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
Logi Analytics Adds Self-Service Reporting and Dashboards to Logi Info
Self-service features include new, secure sharing for workgroup collaboration.
ClearSlide Releases Three New Sales Products
ClearSlide Follow, ClearSlide Mail, and ClearSlide for Salesforce.com increase sales leader visibility.
CRM Featured Articles
Contact Centers Cuddle Up to Intelligent Virtual Assistants
Cold software combined with warm bodies equals happy customer care. (Featured on SmartCustomerService.com.)
At Dreamforce, Salesforce.com Unveils Road Map for Service Cloud Updates
Many new features delivered already, with more on the way.
Automation Creates More Jobs Than It Eliminates
More than two-thirds of companies that have replaced workers with automation added new positions as a result.
Don't Gamble with Your Customer Experience Strategy
Ground your marketing approach in insightful customer data.
The Dirty Dishes of Contact Centers
Increase contact center efficiency by avoiding the clutter of an unruly technology stack and adopting a channel-centric approach. (Featured on SmartCustomerService.com.)

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