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October 13, 2014

CRM Across the Wire
Tactile Introduces Tact Premium
Tactile is expanding its flagship product line with a new subscription-based offering that fully embeds Salesforce into a salesperson's daily communications and works both online and offline.
SAP Partners with Birst
The deal runs Birst business intelligence on SAP's HANA platform.
LiveOps Releases LiveOps Visual and LiveOps Visual Advantage
New standalone and Salesforce-integrated solutions allow agents to co-browse and screen share.
Transera Adds Call Center Management and Administration from within Salesforce
The Transera Call Center App for the Salesforce™ Sales and Service Clouds provides unified visibility and control for the multimedia contact center
Microsoft Blends Dynamics CRM with Office 365 and Power BI
New integrations bring CRM and productivity solutions together seamlessly.
comScore and Datalogix Announce Joint Measurement Solution
The partnership will help brand marketers link ad viewability to in-store sales.
Genesys Unveils Its Next-Generation User Experience
The new release of the Genesys Customer Experience Platform delivers a simpler user experience
CRM Featured Articles
Five9 Fall Release Dives Deeper into CRM Pool; Amps Up Oracle and Zendesk Integrations
Separately, Five9 releases a standalone TCPA solution to comply with FCC regulations. (Featured on SmartCustomerService.com.)
IBM Debuts Watson-Powered Apps in the Cloud
Developed by IBM's Ecosystem Partners, the apps "represent a new era of computing."
REAL ROI
Potters Resort Increases Bookings by 670 Percent with Vee24
Live chat functionality is key to personalizing U.K. resort's service.
Reality Check
Look to Spreadsheets to Foretell CRM's Future
An outdated method breeds frustration—and innovation
Viewpoints
Changing Consumer Behaviors Make Self-Service Growth Inevitable
To give today's customers what they want, help them help themselves.



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