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September 22, 2014

Case Studies
Yahoo Sees Crystal-Clear Sales Forecasts with C9 Analytics
Sales operations shift focus from number-crunching to pipeline analysis.
CRM Across the Wire
Qlik Launches Qlik Sense for Governed Self-Service Business Intelligence and Data Visualization
Qlik Sense users can create visualizations, dashboards, and interactive reports from any device while IT gains enterprise governance.
FPX Introduces Version 8.0 of Its Revenue Performance Management Solution
FPX Version 8.0 includes more predictive capabilities and tighter integrations with CRM systems.
Experian Data Quality Adds Business Data in Real-Time Data Enhancement Product
Experian Data Quality's new offering leverages Experian Business Information Services' data resources.
FirstRain launches API to Increase Use of Predictive Analytics in Enterprise Applications
The FirstRain Personal Business Analytics API delivers personalized information experiences across the enterprise.
QuickPivot Partners with Datawatch
Datawatch Visual Data Discovery to power QuickPivot's Campaign Management Platform.
Genband's Kandy Platform-as-a-Service Goes Live
Kandy gives companies a real-time communications and collaboration tool.
CRM Featured Articles
Whose Customer Experience Is It Anyway?
Miscommunication and division between lines of business can spell a customer exodus. (Featured on SmartCustomerService.com.)
HubSpot Introduces Free CRM Solution and Sidekick Sales Acceleration Tool
Growing customer demand is behind the addition of a CRM system to HubSpot's marketing platform
Reality Check
Take the Intelligent Route to Lead Generation
Sales teams are adopting lead management roles.
Mobile First: The Key to Customer Engagement
Companies need to understand that consumers want to have intelligent, contextually relevant, and proactive experiences. (Featured on SmartCustomerService.com.)
Don't Underestimate the Link Between Customer and Employee Loyalty
Lessons we should all learn from Market Basket.

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